Refund policy

Return & Refund Policy

At Sole Society, customer satisfaction is important to us.

Order Fulfilment

If we are unable to fulfil your order within the stated delivery timeframe of 7–10 business days, you will be eligible for a full refund. Refunds will be processed to your original payment method once the order has been confirmed as unfulfilled.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We may request photos of the item before processing a replacement or refund.

Change of Mind

Due to the nature of our products, we do not accept returns or refunds for change-of-mind purchases unless required by applicable consumer protection laws.

Cancellation

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions regarding your order or refund, please contact us at:

Email: solesocietysa@gmail.com