Shipping policy

Shipping Policy

Order Processing

At Sole Society, every order is carefully reviewed and prepared before it is shipped.

Please note that shipping time only begins once your order has been fully processed, packed, and is ready for dispatch. Processing time is separate from shipping time.

Customers will receive a confirmation email with tracking information once their order has been dispatched.

Shipping Time

Once your order has been processed and shipped, delivery is expected within 7–10 business days, depending on your location and the courier service.

Please note that business days exclude weekends and public holidays.

Shipping Delays

While we aim to deliver all orders within the estimated timeframe, delays may occur due to customs clearance, courier issues, severe weather, public holidays, or other circumstances beyond our control. If a delay occurs, we will keep you informed whenever possible.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. Sole Society is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses.

Lost or Damaged Parcels

If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible so we can investigate the issue with the courier and assist you in finding a resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: solesocietysa@gmail.com